Updated at 2022-07-10
Sundo (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy
how your personal information is collected, used, and disclosed by Sundo.
alongside our application, Sundo. By accessing or using our Service, you signify that
you have read, understood, and agree to our collection, storage, use, and disclosure of your
Definitions and key terms
are referenced, are strictly defined as:
- Cookie: small amount of data generated by a website and
saved by your
web browser. It is used to identify your browser, provide analytics, remember information about
as your language preference or login information.
- Company: when this policy mentions “Company,” “we,”
“us,” or “our,” it
refers to Sundo BV, Mezenstraat 5, 9070 Destelbergen that is responsible for your information
- Country: where Sundo or the owners/founders of Sundo are
this case is BE
- Customer: refers to the company, organization or person
that signs up
to use the Sundo Service to manage the relationships with your consumers or service users.
- Device: any internet connected device such as a phone,
computer or any other device that can be used to visit Sundo and use the services.
- IP address: Every device connected to the Internet is
number known as an Internet protocol (IP) address. These numbers are usually assigned in
geographic blocks. An
IP address can often be used to identify the location from which a device is connecting to the
- Personnel: refers to those individuals who are employed
by Sundo or
are under contract to perform a service on behalf of one of the parties.
- Personal Data: any information that directly,
indirectly, or in
connection with other information — including a personal identification number — allows for the
identifiability of a natural person.
- Service: refers to the service provided by Sundo as
described in the
relative terms (if available) and on this platform.
- Third-party service: refers to advertisers, contest
promotional and marketing partners, and others who provide our content or whose products or
services we think may
- Website: Sundo’s site, which can be accessed via this
- You: a person or entity that is registered with Sundo to
use the Services.
What Information Do We Collect?
We collect information from you when you visit our website, register on our site, place
subscribe to our newsletter, respond to a survey or fill out a form.
- Name / Username
- Phone Numbers
- Email Addresses
How Do We Use The Information We Collect?
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience (your information helps us to better respond to
your individual needs)
- To improve our website (we continually strive to improve our website offerings
based on the information and feedback we receive from you)
- To improve customer service (your information helps us to more effectively
respond to your customer service requests and support needs)
- To process transactions
- To administer a contest, promotion, survey or other site feature
- To send periodic emails
When does Sundo use end user information from third parties?
Sundo will collect End User Data necessary to provide the Sundo services to our
End users may voluntarily provide us with information they have made available on
websites. If you provide us with any such information, we may collect publicly available
information from the social media websites you have indicated. You can control how much of your
information social media websites make public by visiting these websites and changing
your privacy settings.
When does Sundo use customer information from third parties?
We receive some information from the third parties when you contact us. For example,
when you submit
your email address to us to show interest in becoming a Sundo customer, we
receive information from a third party that provides automated fraud detection services to Sundo. We
also occasionally collect information that is made publicly available on social media
websites. You can control how much of your information social media websites make public by visiting
these websites and changing your privacy settings.
Do we share the information we collect with third parties?
We may share the information that we collect, both personal and non-personal, with
third parties such
as advertisers, contest sponsors, promotional and marketing partners, and others
who provide our content or whose products or services we think may interest you. We may also share
it with our current and future affiliated companies and business partners, and if we
are involved in a merger, asset sale or other business reorganization, we may also share or transfer
your personal and non-personal information to our successors-in-interest.
We may engage trusted third party service providers to perform functions and provide services to us,
such as hosting and maintaining our servers and the website, database storage and
management, e-mail management, storage marketing, credit card processing, customer service and
fulfilling orders for products and services you may purchase through the website. We
will likely share your personal information, and possibly some non-personal information, with these
third parties to enable them to perform these services for us and for you.
We may share portions of our log file data, including IP addresses, for analytics
purposes with third
parties such as web analytics partners, application developers, and ad networks. If your
IP address is shared, it may be used to estimate general location and other technographics such as
connection speed, whether you have visited the website in a shared location, and type of
the device used to visit the website. They may aggregate information about our advertising and what
you see on the website and then provide auditing, research and reporting for us and
We may also disclose personal and non-personal information about you to government or
officials or private parties as we, in our sole discretion, believe necessary or
appropriate in order to respond to claims, legal process (including subpoenas), to protect our
rights and interests or those of a third party, the safety of the public or any person, to prevent
or stop any illegal, unethical, or legally actionable activity, or to otherwise comply with
applicable court orders, laws, rules and regulations.
Where and when is information collected from customers and end users?
Sundo will collect personal information that you submit to us. We may also receive
information about you from third parties as described above.
Sundo will collect personal information that you submit to us. We may also receive
personal information about you from third parties as described above.
By submitting your email address on this website, you agree to receive emails from us.
You can cancel
your participation in any of these email lists at any time by clicking on the opt-out
link or other unsubscribe option that is included in the respective email. We only send emails to
people who have authorized us to contact them, either directly, or through a third party. We
do not send unsolicited commercial emails, because we hate spam as much as you do. By submitting
your email address, you also agree to allow us to use your email address for customer
audience targeting on sites like Facebook, where we display custom advertising to specific people
who have opted-in to receive communications from us. Email addresses submitted only
through the order processing page will be used for the sole purpose of sending you information and
updates pertaining to your order. If, however, you have provided the same email to us
through another method, we may use it for any of the purposes stated in this Policy. Note: If at any
time you would like to unsubscribe from receiving future emails, we include detailed
unsubscribe instructions at the bottom of each email.
How Long Do We Keep Your Information?
We keep your information only so long as we need it to provide Sundo to you and fulfill
described in this policy. This is also the case for anyone that we share your
information with and who carries out services on our behalf. When we no longer need to use your
information and there is no need for us to keep it to comply with our legal or regulatory
obligations, we’ll either remove it from our systems or depersonalize it so that we can’t identify
How Do We Protect Your Information?
We implement a variety of security measures to maintain the safety of your personal
you place an order or enter, submit, or access your personal information. We offer
the use of a secure server. All supplied sensitive/credit information is transmitted via Secure
Socket Layer (SSL) technology and then encrypted into our Payment gateway providers
database only to be accessible by those authorized with special access rights to such systems, and
are required to keep the information confidential. After a transaction, your private
information (credit cards, social security numbers, financials, etc.) is never kept on file. We
cannot, however, ensure or warrant the absolute security of any information you transmit to
Sundo or guarantee that your information on the Service may not be accessed, disclosed, altered, or
destroyed by a breach of any of our physical, technical, or managerial safeguards.
Could my information be transferred to other countries?
Sundo is incorporated in BE. Information collected via our website, through direct
you, or from use of our help services may be transferred from time to time to our
offices or personnel, or to third parties, located throughout the world, and may be viewed and
hosted anywhere in the world, including countries that may not have laws of general
applicability regulating the use and transfer of such data. To the fullest extent allowed by
applicable law, by using any of the above, you voluntarily consent to the trans-border transfer and
hosting of such information.
Is the information collected through the Sundo Service secure?
We take precautions to protect the security of your information. We have physical,
managerial procedures to help safeguard, prevent unauthorized access, maintain data
security, and correctly use your information. However, neither people nor security systems are
foolproof, including encryption systems. In addition, people can commit intentional crimes,
make mistakes or fail to follow policies. Therefore, while we use reasonable efforts to protect your
personal information, we cannot guarantee its absolute security. If applicable law imposes
any non-disclaimable duty to protect your personal information, you agree that intentional
misconduct will be the standards used to measure our compliance with that duty.
Can I update or correct my information?
The rights you have to request updates or corrections to the information Sundo collects
your relationship with Sundo. Personnel may update or correct their information as
detailed in our internal company employment policies.
Customers have the right to request the restriction of certain uses and disclosures of
identifiable information as follows. You can contact us in order to (1) update or correct your
personally identifiable information, (2) change your preferences with respect to communications and
other information you receive from us, or (3) delete the personally identifiable
information maintained about you on our systems (subject to the following paragraph), by cancelling
your account. Such updates, corrections, changes and deletions will have no effect on
other information that we maintain, or information that we have provided to third parties in
protect your privacy and security, we may take reasonable steps (such as requesting a unique
password) to verify your identity before granting you profile access or making corrections. You
are responsible for maintaining the secrecy of your unique password and account information at all
You should be aware that it is not technologically possible to remove each and every
record of the
information you have provided to us from our system. The need to back up our systems
to protect information from inadvertent loss means that a copy of your information may exist in a
non-erasable form that will be difficult or impossible for us to locate. Promptly after
receiving your request, all personal information stored in databases we actively use, and other
readily searchable media will be updated, corrected, changed or deleted, as appropriate, as
soon as and to the extent reasonably and technically practicable.
If you are an end user and wish to update, delete, or receive any information we have
about you, you
may do so by contacting the organization of which you are a customer.
If you are a Sundo worker or applicant, we collect information you voluntarily provide
to us. We use
the information collected for Human Resources purposes in order to administer
benefits to workers and screen applicants.
You may contact us in order to (1) update or correct your information, (2) change your
with respect to communications and other information you receive from us, or (3)
receive a record of the information we have relating to you. Such updates, corrections, changes and
deletions will have no effect on other information that we maintain, or information that
correction, change or deletion.
Sale of Business
We reserve the right to transfer information to a third party in the event of a sale,
merger or other
transfer of all or substantially all of the assets of Sundo or any of its Corporate Affiliates
(as defined herein), or that portion of Sundo or any of its Corporate Affiliates to which the
Service relates, or in the event that we discontinue our business or file a petition or have filed
against us a petition in bankruptcy, reorganization or similar proceeding, provided that the third
We may disclose information (including personal information) about you to our Corporate
which directly or indirectly controls, is controlled by or is under common control with Sundo,
whether by ownership or otherwise. Any information relating to you that we provide to our
Corporate Affiliates will be treated by those Corporate Affiliates in accordance with the terms of
You consent to the exclusive jurisdiction of the courts in connection with any action or
individuals who may have rights to make claims under Privacy Shield, or the Swiss-US
The laws of BE, excluding its conflicts of law rules, shall govern this Agreement and
your use of the
website. Your use of the website may also be subject to other local, state, national, or
By using Sundo or contacting us directly, you signify your acceptance of this Privacy
Policy. If you
services. Continued use of the website, direct engagement with us, or following the posting of
personal information will mean that you accept those changes.
when you visit our site and how it’s being used. By using our website, registering an
Links to Other Websites
not operated or controlled by Sundo. We are not responsible for the content, accuracy or
opinions expressed in such websites, and such websites are not investigated, monitored or checked
for accuracy or completeness by us. Please remember that when you use a link to go
interaction on any other website, including those that have a link on our platform, is
subject to that website’s own rules and policies. Such third parties may use their own cookies or
other methods to collect information about you.
Sundo uses “Cookies” to identify the areas of our website that you have visited. A
Cookie is a small
piece of data stored on your computer or mobile device by your web browser. We use
Cookies to enhance the performance and functionality of our website but are non-essential to their
use. However, without these cookies, certain functionality like videos may become
unavailable or you would be required to enter your login details every time you visit the website as
we would not be able to remember that you had logged in previously. Most web
able to access functionality on our website correctly or at all. We never place Personally
Identifiable Information in Cookies.
Blocking and disabling cookies and similar technologies
Wherever you’re located you may also set your browser to block cookies and similar
this action may block our essential cookies and prevent our website from functioning
properly, and you may not be able to fully utilize all of its features and services. You should also
be aware that you may also lose some saved information (e.g. saved login details, site
preferences) if you block cookies on your browser. Different browsers make different controls
available to you. Disabling a cookie or category of cookie does not delete the cookie from
your browser, you will need to do this yourself from within your browser, you should visit your
browser’s help menu for more information.
We use remarketing services. What Is Remarketing? In digital marketing, remarketing (or
is the practice of serving ads across the internet to people who have already visited
your website. It allows your company to seem like they’re “following” people around the internet by
serving ads on the websites and platforms they use most.
In respect to any credit card or other payment processing details you have provided us,
that this confidential information will be stored in the most secure manner possible.
We do not address anyone under the age of 13. We do not knowingly collect personally
information from anyone under the age of 13. If You are a parent or guardian and You
are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware
that We have collected Personal Data from anyone under the age of 13 without
verification of parental consent, We take steps to remove that information from Our servers.
We may change our Service and policies, and we may need to make changes to this Privacy
that they accurately reflect our Service and policies. Unless otherwise required by law,
and give you an opportunity to review them before they go into effect. Then, if you
We may display, include or make available third-party content (including data,
applications and other products services) or provide links to third-party websites or services
(“Third- Party Services”).
You acknowledge and agree that Sundo shall not be responsible for any Third-Party
their accuracy, completeness, timeliness, validity, copyright compliance, legality,
decency, quality or any other aspect thereof. Sundo does not assume and shall not have any liability
or responsibility to you or any other person or entity for any Third-Party Services.
Third-Party Services and links thereto are provided solely as a convenience to you and
you access and
use them entirely at your own risk and subject to such third parties’ terms and
Facebook pixel is an analytics tool that allows you to measure the effectiveness of
by understanding the actions people take on your website. You can use the pixel to:
Make sure your ads are shown to the right people. Facebook pixel may collect information from your
device when you use the service. Facebook pixel collects information that is held in
Google Maps API
Google Maps API is a robust tool that can be used to create a custom map, a
check-in functions, display live data synching with location, plan routes, or create a
just to name a few.
Google Maps API may collect information from You and from Your Device for
Google Maps API collects information that is held in accordance with its
non-essential to their use. However, without these cookies, certain functionality like
become unavailable or you would be required to enter your login details every time you visit
the $platform as we would not be able to remember that you had logged in previously.
$elnombre uses “Sessions” to identify the areas of our website that you have
Session is a small piece of data stored on your computer or mobile device by your web
Information about General Data Protection Regulation (GDPR)
We may be collecting and using information from you if you are from the European
Economic Area (EEA),
why is this data collected, and how we maintain this data under protection from being replicated or
used in the wrong way.
What is GDPR?
GDPR is an EU-wide privacy and data protection law that regulates how EU residents’
data is protected
by companies and enhances the control the EU residents have, over their personal
The GDPR is relevant to any globally operating company and not just the EU-based
businesses and EU
residents. Our customers’ data is important irrespective of where they are located,
which is why we have implemented GDPR controls as our baseline standard for all our operations
What is personal data?
Any data that relates to an identifiable or identified individual. GDPR covers a broad
information that could be used on its own, or in combination with other pieces of
information, to identify a person. Personal data extends beyond a person’s name or email address.
Some examples include financial information, political opinions, genetic data, biometric
data, IP addresses, physical address, sexual orientation, and ethnicity.
The Data Protection Principles include requirements such as:
- Personal data collected must be processed in a fair, legal, and transparent way
and should only be used in a way that a person would reasonably expect.
- Personal data should only be collected to fulfil a specific purpose and it
should only be used for that purpose. Organizations must specify why they need the personal data
when they collect it.
- Personal data should be held no longer than necessary to fulfil its purpose.
- People covered by the GDPR have the right to access their own personal data.
They can also request a copy of their data, and that their data be updated, deleted, restricted,
or moved to another organization.
Why is GDPR important?
GDPR adds some new requirements regarding how companies should protect individuals’
that they collect and process. It also raises the stakes for compliance by increasing
enforcement and imposing greater fines for breach. Beyond these facts it’s simply the right thing to
do. At Sundo we strongly believe that your data privacy is very important and we
already have solid security and privacy practices in place that go beyond the requirements of this
We are aware that if you are working with EU customers, you need to be able to provide
them with the
ability to access, update, retrieve and remove personal data. We got you! We’ve
been set up as self service from the start and have always given you access to your data and your
customers data. Our customer support team is here for you to answer any questions you
might have about working with the API.
Individual Data Subject’s Rights – Data Access, Portability and Deletion
We are committed to helping our customers meet the data subject rights requirements of
processes or stores all personal data in fully vetted, DPA compliant vendors. We
do store all conversation and personal data for up to 6 years unless your account is deleted. In
but we will not hold it longer than 60 days.
Don’t hesitate to contact us if you have any questions.